Refund & Cancellation Policy
Last updated: August 2026
1. Overview
This policy explains when refunds are available for QConnect subscriptions and how cancellations work. This is a generic SaaS template — review with legal counsel for your jurisdiction.
2. How Accounts Start
QConnect does not offer a free trial and has no online checkout. Accounts are opened by our team once a plan has been agreed, and payment is arranged directly with us. Nothing is ever charged to a card through this website.
3. Cancellation
You can cancel your subscription at any time from your dashboard. Cancellation stops future renewals but does not refund the current billing period. Your QR profile remains active until the end of the paid period.
4. Refund Eligibility
Refunds may be issued in the following cases: (a) Accidental duplicate charges. (b) Service outage exceeding 24 consecutive hours during your subscription. (c) Billing errors caused by our system. Refund requests must be made within 7 days of the charge.
5. Non-Refundable Cases
Refunds are NOT available for: (a) Partially used subscription periods. (b) Account suspension due to Terms violations. (c) Failure to cancel before renewal (auto-renewed charges). (d) Change of mind after substantial use.
6. How to Request a Refund
Contact us via the Contact page with your business name, email, and the charge details. Approved refunds are processed to the original payment method within 7-10 business days.
7. Chargebacks
Please contact us before initiating a chargeback. Unjustified chargebacks may result in account suspension.
8. Changes to This Policy
We may update this policy from time to time. Changes do not affect refunds already approved.